SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eStoreg (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.estoreg.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super merci beaucoup.
ameii,mas veio um chaveiro do justin bieber
Спасибо. Быстрая доставка 1,5 недели. Спасибо за подарки)))
У нас одежда М, а толстовку заказали S, в самый раз, спасибо, ребёнок доволен!!
Everything is very good
súper calentita y si da talla de sobra, no te animes a pedir una más que te quedará como un serón, importante al lavarla no encoge.
All OK!
material is not white, but light blue
me gustó mucho pero tardo 2 meses en llegar acá a México y la impresión es barata pero el precio es justo para la calidad me gustó y lo recomiendo si no tienes urgencia aunque pedí XS y me llegó muy grande
.
It was too big. I'd recommend going 1-2 sizes down.
Толстовка средней толщины, изнутри с начесом, но тепленькая, действительная очень широкая по бокам, и очень узкое горло, но голова пролезла. наверное, со временем растянется. Как для подростков, в самый раз. Не знаю, как в дальнейшем поведут себя наклейки, но за такую цену пойдет.
Спасибо все получил. Хорошее качество. Продавца рекомендую.
Colour a bit different. Looks white
не хлопок. синтетика. но очень качественно. картинки- прорезиненые наклейки, не вбивные. на худенькую девочку размера xxs, брала xs. тк любит молодеж по свободнее, так и получилось. в подарок были браслет и значек. пустячек, а приятно
Кофта на флисе, хl это наш 52-54. Цвет ооочень розовый, не такой, как на фото. Браслетик и значок есть.
perfect , soft and no discoloration or smell, just the size was chosen wrong since its my first time, will order again. arrived in one month, had additional goodies, satisfied
Ребёнок доволен! На рост 148 чуть велико. В подарок продавец положил значок и братлет!
neck like turtle neck when i trying to wear. no pocket. idk this is really for winter or not, since the material is lighter than expected. but thank you for fast delivery and for free gift.
Классная толстовка. Спасибо продавцу за подарки.
не угадали с размером, но все равно спасибо. очень быстрая доставка. даже не ожидали спасибо продавцу!
Спасибо огромное продавцу!!! Продавца рекомендую как ответственного и надёжного! К толстовке продавец положил два подарочка браслетик и значок, вроде бы мелочь но восторга от толстовки и сюрпризиков было максимум и не только у моей дочери но и у меня! Посылка пришла быстро заказывала 26.01 получила 12.02. посылка упакована в 2 слоя пакета.
Is comfy and looks nicee , inside is also soft (Really senthetic and smal around the neck tho )
Very nice and warm! Thank You
Толстовка шикарная,тёплая и мягенькая,качество на высоте!(Спасибо за подарочки!!)Всё очень понравилось.Рекомендую продавца!