SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eStoreg (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.estoreg.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
посылка шла в течении 6-ти недель, так как заказал перед новым годом, видимых повреждений нет, пришло все в комплекте - так как и заказывал. Буду тестировать, время покажет - хороший или не качественный товар. Всем удачных покупок....
Проверил все работает, Посылка шла 37 дней до Краснодара.
Excellent vendeur, produit perdus par le transporteur. Vendeur n'a pas hesite a rembourser. Je vais recommander le produits sous peux!
Приёмник оправдал мои ожидания. Всё нормально. В сравнении с дешевыми вариантами SDR разница ощутима сразу. И характеристики явно лучше и возможности шире. Рекомендую.
Упаковано хорошо. Доставлено оперативно. Удивило, что металлический корпус не собран. Когда собирал, обнаружил перекос отверстий, из-за которого винты прикрутились, но с перекосом и усилием. Проверил функционал из примеров в Интернете. Прием FM-радио работает. Надеюсь, все остальные замыслы для этого устройства также реализуются со временем.
A++++++++++++++++++++++++++++++
the goods arrived quickly and in good condition
продавец молодец ! Спасибо
Работает, проверил. Все отлично.
Not really good case quality
Thank you!
Получил, все ок, визуально - хорошо, после проверки дополню.
Прекрасно работает.
Заказ продавцом отправлен быстро. Продавец выслал ссылки на софт. Оплачивал премиум доставку. 5-15 дней Но, с китайской стороны шло 18 дней с нашей 3 дня. Со стороны таможни проблем не возникло.
Ok
Took time to arrive however everything intact! restore gave me extra antenna as well! brilliant would deal again. My 3rd purchase btw, Thank you.
Great, store provided extra antenaes! Thanks.
Works great, and the plug-in TCXO makes frequency stability very good.
Works well . Delivered on time .
Ok!!!!
This poduct has small defect , after resold one IC chip it work perfect
Good product
hackrf работает,прошит прошивкой 2017.02.1/ Пробовал принимать радио на 50 мегагерцах,и экспериментировал с 433 частотой.Работает :)
пришел быстро. Еще не тестил.
Получил в городе Волжский через 39 дней. Хороший, отзывчивый продавец. По просьбе указал в поле Description, на упаковке то, что я попросили. Пришло всё в полной комплектации в соответствии с описанием. Попробовал - работает. Трек отслеживался. На таможне проблем не было.