SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eStoreg (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.estoreg.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Urun kaliteli, sirket calisanlaari cok ilgili, tum aciklamalari urunun kucuk olacagini yazdilar ben yinede aldim
не соответствует картинке. пальто бесформенное, но хоть носки в подарок
Thank you. I just received it. I qualify my expectations.
Пальто отличного качества.Очень качественные швы и материал.размер брал 4xl на рост 178 и вес 98
Perfect fit. Great Men's Jacket!!! Just love it!
Заказывал XXL подошёл по размеру очень красивая пальто, хотел заказать XL продавцу спасибо что посоветовал на размер больше заказать и не ошиблась ,спасибо продавцу и этому магазину! Советую всем этого продавца)) Чуть не забыл положили подарок в виде носочки!
все просто супер!!!! и товар и продавец!!!! на российский 46 -xl
Manches trop courtes, coupe pas droite sur le devant.
На весну осень, качество хорошее на размер 54 рост 5 можно ещё свитер пододеть будут холода ещё отпишусь .продавцу кавказский пламенный баркал
Pretty good coat and I like it .
покупал эльку. мой рост 173 вес 62. село как литое, материал очень качественный очень рекомендую. за эти деньги лучше не найдете.
Pretty cool! Thank you very much for the help with choosing the size. It fits me very well.
Very good store! Thank you
Very Good Quality!
Скорость доставки очень быстрая.
Delivery speed is very fast.
Arrived in good condition
just great!
I'm very glad i've made order in this shop. The store is very kind and the coat is the best choise for it's price category. 10/10.
Very quick delivery and superb quality. I am very happy with the jacket :D
top notch quality at a bargain price
the best purchase I have ever made!!! excellent coat in best quality . very good supplier and short delivery time... thank you so much!!!
Un tout petit peu courte au niveau des bras mais reste très bien quand même
Excellent quality is the second to buy and does not disappoint. Have received it in 10 days.
Envoi rapide. La veste est pareille. Il ne fallait pas plus petit. OK, merci beaucoup et pour les chaussettes :)