SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eStoreg (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.estoreg.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you, all is well
Parfait trop petit mais par ma faute j'ai pas fait attention... Sinon qualité top couleur aussi rien à redire parfait sa feras un beau cadeaux
Doesnt fit, too big from hands and too small from stomach
It is going to be a little too small but, that is my fault. I went down a size from what the store suggested. It’s a gift and I am waiting on his shoes. I will update my feedback once he opens it. The jacket is as described!! I will probably order another color.
comprei 2 xl, mas compraria um 3xl porem gostei.
ótima chegou rápido
The fabric and colour didnt look the same like on the picture. Although its still pretty classy.
Very nice Jacket Thank you! Good value for money.
Best Quality I have seen from all my orders placed
very High Quality
Куртка пришла за 18 дней до Питера. Заказывал быстро, не снимал никаких мерок, лишь по рекомендационной таблице по соответствию роста и веса выбрал размер. Мой рост в районе 173-177 точно не знаю, вес - чуть больше 75 кг. Заказывал размер 3ХL подошло прям точь в точь, хотя продавец после оформления заказа советовал заказать поменьше. Качество среднее, цвет похож на то что изображено на картинке.
Great jacket! Nice quality, well made. My son is an XL size in United States, I ordered him 4XL, fits great. Received in 2 weeks!!
굿
Perfect jacket! I wanted one to put my embroidered patches on and they look awesome. Fast shipment and great communication with the store. I'll recommend it to my friends.
Nice fit...its very light weight..i'm an Indian..my size is Large but is ordered 3XL which is a perfect fit
La calidad es genial y esta perfecta, muy buena compra.
Fit straight on 189cm 82kg
все отлично!
Pretty good just be sure to order a size up if you’re from the US.
Супер!!!
Мужу понравилась, думал будет хуже. Размер подошёл хорошо на рост 180 и вес 90. До Белгорода шла 2 недели.
Все хорошо, размер подошёл Российский у меня S, брал L
бомбером доволен! обязательно советуйтесь с продавцом по поводу размера, ибо европа/китай/маломер и т.д, сломают вам голову а так пришло как на мне сшили!
je suis très satisfait de cette veste, je l adore. bon produit
The shipping was very fast, the store owner was very kind and helpful with size picking, the only downside was that the fabric of the jacket is really thin and feels kind of cheap, more of a windbreaker than jacket, though it have a pretty cool lining and sweet bands .