SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eStoreg (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.estoreg.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Заказала сыну заказала М а оказывается это рост 170, нужно было на рост 150 заказывать xs тогда была бы хорошо. Теперь буду носить сама.
Офигенная толстовка, просто ваааах. Заказывайте, не пожалеете
Пришло быстро. Качество порадовало! Соответствует описанию. Класс!
BEAUTIFUL
this is a nice soft hoodie, it is warm, and at a good price. I bought one size up and the fit is right
Всё отлично заказывал дочери размер L ей 15 лет девочка по росту средняя носит обычно M заказал на размер больше - подошла мне идеально - дочь вроде говорит что ей она большая я говорю оставлю себе но потом она сказала что ей понравилось ведь - это стиль ХИП -ХОП и должны быть мешковатые формы ! Так что я в надежде носить эту толстовку обламался ! Качество хорошее пошив тоже тонкая синтетика запаха нет ! Можно брать !
кофта хорошая
pas mal mais les inscriptions se décolle déjà
All received good.
size was correct. material was better than expected for the price. will buy again from vendor
В принципе нормально, но по качеству -синтетика ужасная. Материал не дышит, из-за этого потеешь сильно. Я думала, что кофта маломерит, поэтому заказала на размер больше (у меня L). Но толстовка оказалась велика мне. Мне кажется, что размеры указаны мужские. Я думала, что по качеству будет лучше... Но меня порадовала очень быстрая доставка, поэтому ставлю 4 звёздочки)))
размер точный
Todo perfecto
Super,beautiful!
perfecta
conforme a la photo. article reçu rapidement
The hoodie is very nice, the material feels good too. I am about 182cm tall, and XXL for me is too long/big. So if you are about that high, I would suggest XL!
За свои деньги толстовка очень хорошая. Качество принта отличное, швы ровные и аккуратные, ткань сама средней плотности и приятная на ощупь. Короче брать можно
отлично,спасибо
Кофта по качеству лучше чем футболка. Продавец очень внимательный несколько раз продливал защиту . Единственный минус получила посылку через два месяца. А так все понравилось
Love it!
Very good! Supper fast delivered! Reccomended this store!
Was as described.
Sehr gute Qualität und schnelle Lieferung. Habe von vornherein eine Nummer größer bestellt
Очень рекомендую. Все супер. Очень идеально село на сына. Я довольна. Будем брать только у этого продавца. Рекомендую всем. Магазин и товар самый лучший.