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QUTAA 2019 Women Over The Knee High Boots Slip on Winter Shoes Thin High Heel Pointed Toe All Match Women Boots Size 34-43

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Easy returns and refunds
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The shoes we sent are all Chinese sizes.


A variety of color choices to meet different preferences

Super stretch fabric for different leg circumferences, more intimate


Tuose


Khaki

Big red

Red wine

Black

Orange

Dark grey

Light grey

Blue

Orange

Khaki

Red wine

Big Red

Dark grey

Tuose

Black

Light grey


Blue

Generally, we accept payment methods: credit card or our protection only gives the payment ways accept by Aliexpress platform.

1.We will sent the items within 2-5 days ( working days , not holiday seasons ) after the payment being confirmed by the platform.

2.The shipment by China Post Registered Ail Mail for less than 2 kg goods in 15-25 working days .If you need the item urgently,please contact us for express shipping.we will calculate the express shipping cost for you .

3. If you have not got it within the shipping time,please contact us without hesitation .we will check it for you with the post office and customs.

Please check the tracking information on the tracking website

1. if you do not receive your item, contact us first !(BY Message /E-Mail/ Trade manager)

1) it maybe on the way to you , we will help you to track the information .please wait patiently .

2) it maybe lost because of customs, we will try our best to solve the problem.

2. if you receive your item,In 24 hours, please check it carefully. but there is something wrong with your item ,contact us first !(BY Message /Trade manager)

1) it maybe not quality problem (Not Fit / Wrong Delivery.)

2) it maybe quality problem ( Color Difference / Damaged )

The follow problem with the item,we try our best to be satisfied with you.(resend /Refund/ Discount). If you have any requirement ,you could contact us .

NOTE: Men made defects are not guaranteed ,such damage after using ,water damage and so on.

Positive feedback (5 Stars ) is very important to us !

please think twice before leaving neutral(3 stars) negative ( 2 stars/ 1 stars) feedback and do not open dispute to us .if you have any problem,contact us first! we will take responsibility to solve it.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location*Estimated Shipping Time
United States10-30 Business days
Canada, Europe10-30 Business days
Australia, New Zealand10-30 Business days
Central & South America15-30 Business days
Asia10-20 Business days
Africa15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of eStoreg (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.estoreg.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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