SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of eStoreg (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.estoreg.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super quickly delivered. Good material. Many ways how wearing.
o tecido não é muito bom. bastante fino e um pouco curto.
Size M, 55kg, 173cm, bust 89, waist 61. Perfect fits.
Color very real with photo. Size xl ok. I'm happy
It's perfect I already have this dress in two other colours and I'm very happy. Colour is exactly like in pictures. Thank you
La tela es muy transparente, pero el veatido es muy bonito
Super. Realy nice quality. Fast shipping about 12 days to Lithuania. Perfectly fit for me. 84-80-96 164cm. With hig heels very good
Beautiful dress. Very pleasant material. I recommended!
Good material, beautiful color. I'm 1,72 m and ordered XL. Lenght is all right but is too big in waist part. Very fast delivery!
good 5*
Отлично
El vestido es correcto aunque la calidad es bastante sencilla. La parte del pecho queda bastante grande.
Me gustó mucho y es tal cuál descrito. Sólo que mido 1.56. Me quedó largo. Me toca mandarle a cortar, pero no es un gran problema! Gracias
Love it!!
es muy bonito, pero la tela no es como para una boda tan y como pensaba. aún así queda muy bonito y tiene diversas formas de vestirlo.
All good, very mice dress!
Viskas persimato. Labai plona medziaga. Baltos tikrai nerekomenduoju!!!!
The dress is amazing! Colour same as on the picture. Very fast shipping. Arrived only over 1 week. I'm very happy with this buy and probably wil buy the same dress again ,but with different colour.
Vestito direi ottimo! Sono alta 1.58 e solitamente porto una taglia xs.. Ovviamente ho preso la S essendo la taglia più piccola ma devo dire che non c'è molta differenza tra i miei soliti abiti. A me va un po' lungo ma niente che non si possa risolvere indossando un tacco neanche troppo alto. Qualità prezzo allucinante, raccomandatissimo!!!!
They are really beautiful. Nice color, I am very satisfied.
ok
Good dress. A little big
Bien en general, la tela de buena calidad para el precio. Se puede poner de muchas formas distintas por lo que es muy versatil. Mido 1,67 cm y peso 61 Kg, pedí la talla M y me queda perfecta. Por el precio lo recomiendo.
Very good quality. Fast shipping to UK. Perfect size. Thank you!
I'm really surprised how does the dress look like. They have really nice color and the material is very comfortable. I can recommend this dress. Thank you once again.